This was a replacement noseband for me, as the first was stiff and the dye seemed to begin cracking after 2 months use. The second is much softer and is a better match with the headpiece. The secure a swap, I’ve contented with passive aggressive emails, had to chase replies 3 times (assume customer care were hoping I’d just go away?), been sent on a wild goose chase with a return QR code that didn’t work (no one acknowledged the wasted trip I’d had, let alone apologised) - the reply to my photo of the scanner screen not working was along the lines of ‘I’ve sent you a new code..’! Finally, when the courier had lost the return parcel, granted 4 weeks later I no longer had the paper receipt, I received no email reply (until chasing, because that seems to be the only want get a reply), but instead a new noseband arrived with no warning. While it’s good to have replaced it the lack of basic manners is astounding. If a customer is corresponding with you, it’s good manners to reply. The final email was curt to say the least.. ‘please note we have still not received the noseband’.. lovely. Bear in mind, I began this interaction having emailed in to say that I wasn’t that happy with the noseband but didn’t want to go ahead and leave a bad review without talking to the team and HJ first. Obviously that was a misstep on my part, instead what I’ve clearly done is deeply offend a company who can’t customer being unhappy with the quality of their products.