Please complete the returns form that would have come with your order and make sure you include your contact details and state clearly if you would like a refund or an exchange. Re-package the items you are returning and pop them in the post to: Henry James Saddlery, Unit 5D, NI Park, Newport, Shropshire, TF10 9LH

Unfortunately we don’t currently offer free returns unless the product is deemed faulty or damaged. You will receive an email once your return/exchange has been processed.

Use this text to answer questions in as much detail as possible for your customers.

You will receive an email notification when your refund has been processed. Please allow 2-3 working days for the refund to appear in your account. If you still have not received your refund after this time, please get in touch with our team at hello@henryjamessaddlery.co.uk or call on +44(0)1952482009

We hope that you are completely happy with your purchase, however, should you change your mind for any reason, then we will refund or exchange any items returned to us in the original saleable condition within 28 days starting the day after the day on which the goods are delivered.

If you are concerned that an item you received may be faulty, please contact us immediately on +44(0)1952482009. We may require photos of the items so we can record any issues. Do not continue to use the item as you will be deemed to have accepted the goods in their damaged condition.

We hope that your order arrives in perfect condition, but occasionally mistakes do happen. If there is something wrong with your order please contact our team who will rectify any errors as quickly as possible.