Browse our website, select the items you want, add them to your cart, and proceed to checkout.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna.

Orders can be changed or canceled prior to being dispatched. Please contact our customer service team immediately.

Depending on the items and delivery address, parcels will either be sent with Royal Mail or DPD.

Estimated delivery dates are shown on the product page and at checkout. Once processed, orders are usually sent on a 24/48 hour service with either Royal Mail or DPD. If you require your order for a specific date, contact the team for assistance such as Saturday delivery or prior to 12:00pm next day delivery.

Yes, we ship locally with DPD. Orders are then fulfilled using a local country carrier to ensure efficient delivery.

We hope that you are entirely happy with your purchase. However, should you change your mind for any reason, we will refund any items returned to us in their original, saleable condition and not damaged within 28 days, starting the day after the goods are delivered. Please inform us within 14 days of your decision to return the goods, starting the day after the goods are delivered. If items are received after 28 days, we reserve the right to issue a credit note instead of a refund.

You can download a returns form HERE

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

You can download a returns form HERE

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

Yes you can download a returns form HERE

Simply, write down the parts of the bridle you want to exchange and send back the parts you want to swap.

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed but will be no more than 14 days from receipt at exceptionally busy times.

We offer a one-year warranty on all our products, covering any manufacturing defects or issues. If you encounter a problem, please contact our team for assistance.

To file a warranty claim, please email us at hello@henryjamessaddlery.co.uk with your order number, a description of the issue, and photos of the defect. Our team will review your claim and get back to you with further instructions.

At Henry James Saddlery we are constantly working to improve our environmental impact.

Packaging & Materials

While much of our packaging is made from recycled materials, we are continuously striving to enhance its environmental friendliness. Customers can return packaging for reuse to reduce waste.

All our hang tags are made from 100% recycled card.

Durable Products & Repair Service

Our products are crafted to be durable, reducing the need for frequent replacements.

We offer a repair service to extend product life, promoting a circular economy.

Leather & Sourcing

We use Sedgwick leather, which is traceable to UK & Ireland cows, and vegetable-tanned using natural tannins, reducing the use of harmful chemicals.

We ensure that all our suppliers adhere to strict environmental and ethical standards, ensuring responsible production practices.

Energy & Carbon Emissions

Our headquarters is powered by solar energy, reducing our reliance on non-renewable energy and lowering our carbon footprint.

We partner with couriers to offset carbon emissions where possible and are exploring electric delivery options to further reduce emissions.

Continuous Improvement

At Henry James Saddlery, we are always working on improving our sustainability efforts, transitioning to more eco-friendly materials, and increasing transparency in our supply chain.

We encourage customer feedback to help us continue evolving and making strides towards a more sustainable future.

Our goal is to minimise our environmental impact while providing high-quality, sustainable products for our customers.